Episode 69

Redefining the Tenant Experience with Tom Larance

This episode of the Performance Mindset podcast features Tom Larance, who began his career by founding Corporate Concierge Services. Tom took these guest experiences into new spaces, ultimately becoming known for transforming the concierge industry in guest experiences, including tenant lounges, in-office hospitality, wellness centers, and show-stopping convention hotels. Tom’s career has been spent as a trendsetter. He reveals what he’s doing now and the future of tenant and guest experiences.

In this episode, you’ll hear:

  1. Tom Larance’s reputation as a trendsetter and how the sale of his company led to a new endeavor, The Experience Company.
  2. His initial entry into hospitality and its evolution into a productivity tool.
  3. The project Tom is most proud of in his career.
  4. Establishing community to forge relationships among tenants.
  5. The differences between a large company and a boutique organization and why a boutique environment allows for more creativity.
  6. What Tom sees for the future of tenant and guest experiences and how his team is helping him get there.
  7. How geography can change what amenities are offered in a property.
  8. Implementing habits that can help you maintain a strong mindset.
  9. Tom’s advice for other entrepreneurs and leaders hoping to find more success.

Connect with Amy Calandrino here:

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Amy Calandrino

Connect with Tom Larance:

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About the Podcast

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The Performance Mindset Show
Insights for high performers in business, leadership, and real estate.

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About your host

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Amy Calandrino

Amy Calandrino, SIOR, CCIM, is a Director at Cushman & Wakefield with deep experience representing small and mid-sized businesses, family enterprises, and private investors throughout Central Florida and beyond. She is known for being a thoughtful listener, a creative problem-solver, and a strategic advisor who helps clients make informed decisions that support both their business goals and long-term wealth creation.

With a career rooted in guiding entrepreneurs and families through pivotal real estate moments, Amy brings clarity, structure, and actionable strategy to every assignment. She has completed hundreds of transactions across office, flex, and retail properties, and clients rely on her strong command of market trends, valuations, and space needs particularly within Winter Park and Greater Orlando. Her experience is backed by the SIOR and CCIM designations, reflecting her commitment to expertise and excellence in the industry.

In addition to her advisory work, Amy is the author of From Perfect to Real: Ditch Perfection, Shift Your Mindset, and Thrive on Your Terms, where she shares her SPORT Success System® for high performance. She is also the host of The Performance Mindset Show, a podcast featuring candid conversations with leaders in business, real estate, and entrepreneurship.

Committed to strengthening her community, Amy co-founded the Calandrino Foundation with her husband, Phil, to equip youth with the skills and mindset needed for entrepreneurship and financial empowerment. She also serves on the Park Avenue District Board in Winter Park.

Amy lives in Central Florida with her family. Outside of work, she enjoys golf, running, and staying active with her two children. Her faith, family, and dedication to helping others grow continue to guide her both personally and professionally.